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  • your breach of of using the website for your sole use or the documents referenced herein;
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Hotels and other services terms and conditions.

  • The voucher covers only those services specified on the voucher. Therefore all extras are to be paid by the client directly to the service provider
  • The customer/beneficiary, on whose name the voucher has been issued, is advised to be aware and familiarize him/herself with the terms and conditions that govern this booking.
  • The customer is requested to be sure on the correctness of the services which are selected and the data which are entered as the same will be passed on to the service provider and will be reflected on the voucher. Any amendment thereafter will be subject to the cancellation and amendment policies stated during the booking. Regency Travel & Tours shall not be responsible if the customer faces any inconvenience during their journey due to those errors.
  • Any special requests such as connecting rooms, rooms on the same floor etc are always subject to availability upon check in. Regency Travel & Tours shall in no way be responsible if our supplier / service provider do not meet with the special requests.
  • Regency Travel & Tours is only an agent who facilitates the booking between the customer and service provider shall in no way be held responsible for any lapse on the part of its supplier / service provider for any unfortunate incident that may occur during the customer’s / beneficiary’s and their family member’s travel and stay
  • The customer / beneficiary to declare the actual age of the children accompanying at the time of booking. Regency Travel & Tours shall in no way be responsible for any problems that might arise upon and during travel, related to the children’s accommodation / extra beds and their age etc, if not specified on the voucher.
  • Check in time for hotels worldwide is 14:00 HRS and Check Out time is 12:00 HRS normally, however this policy may vary from hotel to hotel and the customer is requested to review this information at the time of booking. Any request for early check in / late checkout is subject to availability and payable at the hotel directly, for guaranteed service we recommend you to also book the pre/post night on our system.
  • Each customer is advised to purchase travel insurance so as to protect themselves and their respective families of any unfortunate travel incidents, Regency Travel & Tours will not take any responsibility of such incidents.
  • Customer must educate themselves on the travel documents and visa requirements pertained to their travel from the respective embassies and Regency Travel & Tours shall in no way be responsible for denied boarding or entry due to improper documents and visas.
  • When our terms and conditions are agreed by ticking the box prior to any booking, it confirms and implies the customer’s / beneficiary’s acceptance of its text and full knowledge and compliance with its provisions. By accepting the terms and conditions customer clearly accepts having read the conditions that govern this booking even if not stated on the service voucher.
  • Leisure services such as hotels, car rentals, sightseeing etc cannot be booked for customer under the age of 21 years traveling alone. Even if the booking is confirmed online customer will not be allowed to check in or use the service. The booking will be considered as a No Show and the No Show penalties will apply. Such customers must be accompanied by an adult over 21 years and the bookings must be made in their name.

Amendment, Cancellation & Refund Policies

  • For any amendments Regency Travel & Tours will levy a service charge of QAR 250 plus the amendment penalties of our supplier / service provider. Amendments are strictly subject to availability and if new requested dates are not available then the customer is obliged to rebook the service on next available date or cancel the booking with the necessary cancellation penalties.
  • Services booked online can be cancelled online with necessary penalties mentioned at the time of booking.
  • For any cancellations Regency Travel & Tours will levy a charge of 10 % on the total amount refunded as the refund processing service charge. This charge is in addition to the supplier / service provider’s cancellation penalties.
  • Refund amount will be transferred back to the same credit card which was used for paying the particular service.
  • The refund process would generally take 45 to 60 working days
  • There will be no refund on partially utilized bookings
  • There will be no refund on bookings which are not cancelled and is a no show
  • Bookings made during fairs, special events, festivals, and trade shows are non-refundable
  • Any refund claims to be made within 90 days from the service date mentioned on the voucher after which the claims will not be entertained.

International +974 44344444
North America
United States of America +1 646 860 9579
Canada +1 (438) 798 0660
Mexico +52 (55) 7100 0610
Spain +34 918 340 525
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Israel +972 3-3752010
South America
Argentina +54 11 5272 3233
Peru +34 918 340 525
Colombia +57 (4) 204-0705

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