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Privacy Policy
The Summary
Your privacy is important to us. To better protect your privacy, this privacy policy is designed to assist you in understanding the collection, use and safe guarding of information you may provide us as well as ways to review and revise the information you have provided. This notice shall apply to all information collected from the user of this website. To make this notice easy to find; we make it available on our homepage and at every point where personally identifiable information may be requested. By accessing, browsing, using this website or otherwise submitting any information to this website, you acknowledge that you have read, understood and agreed to the terms and conditions of this privacy policy.
Use of Customer Information
This website is the sole owner of all information collected from users. In order for us to serve your travel needs and provide you with attentive and consistent service, the more information you provide on your needs the better our services.

We may from time to time share your information with our affiliates and unaffiliated third parties who are may be involved in fulfilling you requirements.

We may also use your information to identify and develop our products in accordance with your requirements and may share such information with third parties. We do not sell users information collected on this website to any third party and neither intend to do so in future.
General Information - What We Collect and Why
This website may include information about your visit in collective or aggregated data that does not identify you specifically. For example, we may tell our advertisers or investors the number of website visitors or the most popular vacation destinations chosen by our users.
Our server recognizes domain names and the pages visited. This data is gathered in an aggregate manner for quality control and improvement of our website.
This website does not market to children nor collect personal information about children we recommend that children must be supervised by an adult while accessing this website.
Individual Information - What We Collect and Why
In order to use certain features on this website you will be required to create an account and provide the necessary details including but not limited to your name, email address, physical address, phone and fax number, and credit card number, expiration date billing address, passport details, nationality, emergency contact information are necessary to ensure we are able to make and confirm your reservation. We do not share this personal information with outside parties except to the extent necessary to complete your reservation or product order.
Your contact information is needed in order to notify you in the event of any processing difficulties or unforeseen circumstances fulfilling your reservation or product order. The more easily we can contact you, the better we can serve you.
This website will use the information you provide about yourself in order to make the website as user friendly as possible.
Newsletter - What We Collect and Why
Your email address ensures you to receive the newsletter in a timely manner.
Your name is optional and tells us who personally to address - just a nice touch.
Although we do not want you to miss any great travel deals, you can unsubscribe to any www.regencyholidays.com newsletter at anytime, by sending an email to tours@regencyholidays.com. Please tell us the newsletter title and the email address you want removed.
Surveys - What We Collect and Why
From time to time this website conducts voluntary customer surveys, which may ask questions about broad background information and customer preferences. This survey information is completely optional and you are under no obligation to be a part of any survey. The information this website collects is used to better serve our customers by helping this website to determine our customer's travel needs and improve the satisfaction and use of this website.
Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include demographic information including, but not limited to: age, gender, approximate household income, how you travel, how you make your reservations, and why you travel.etc.
An affiliate is a website not owned or operated by this website, but uses this website’s booking capabilities for processing travel reservations. This website name may or may not appear on the affiliates website.

You may have accessed this website via one of our affiliate websites. Some of our affiliates also use cookies on our site. However, we have no access to or control over these cookies, once we have given permission for them to set cookies. Please be aware that this website is in no way responsible for the privacy practices of such other websites. We encourage you to read the privacy statement of the affiliate and each and every website you visit that collects personally identifiable information. This Privacy Statement does not cover the use of cookies by any of our affiliates, advertisers or other business partners.

If you access this website through one of our affiliates and make travel reservations, your personally identifiable information (other than credit card information) may be forwarded to that particular affiliate.

Aggregate Information (non-personally identifiable information) on this website will share aggregated demographic information with our Affiliates and advertisers.
Sharing: Legal Disclaimer
Though we make every effort to preserve user privacy, we may be required by law to disclose information you have provided in obtaining our travel products or services. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for us to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

For the avoidance of doubt, we expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing or otherwise offering any definitive promise or security in connection with your personnel information.
Third Party Intermediaries
This website uses an outside credit card processing company and bank check processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. This website makes use of a technology designed to enhance your browsing experience. No personal or personally identifiable information is gathered or used for this process.
This website provides information about travel either reserved or purchased on this website to the suppliers who will fulfill your travel reservation. Although we offer travel products from hotel, airline, car rental and other suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on this website. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

This website will occasionally share aggregated information with our service providers. This information does not contain any personally identifiable information and is used to develop featured programs and content that will be of interest to our website visitors.

This website may contract with a reputable third-party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to us.
This site may contain links to other sites. Please be aware that this website is in no way responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Notification of Changes
If we decide to change this Privacy Statement anytime, we will post those changes in the Privacy Statement so you are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of email. You will have a choice as to whether or not we use your information in this different manner.
Correcting / Updating Personal Information
If a user's personally identifiable information (such as zip code, phone, email or postal address) changes or if a user no longer desires our services, we provide a way to correct or update a user's personally identifiable information. Users can email our Customer Support at Customer Care or contact us by telephone or postal mail at the contact information listed below
Contact Information
If users have any questions or suggestions regarding our Privacy Statement, please contact us:
Email Customer Care
Postal Address:
Regency Travel & Tours
P.O. Box 9012,
Suhaim Bin Hamad Street,
Doha, Qatar.
Tel: 00974 44344444
Fax: 00974 44478296

Email: suggestions@regencyholidays.com
For Complaints: complaints@regencyholidays.com
Our travel specialists are available 24/7 to help you and your customers receive the best customer service.
Call Us: +974 4434 4444
Email Us: tours@regencyholidays.com
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